Help & FAQs

Yes, this can happen. Make sure the system is not placed flush against the cabinet wall — leave some space to prevent resonance. Also, adding a few soft rubber feet under the device will significantly reduce the vibrations and noise.

Please check if the filter is tightened properly. An incomplete seal can cause the sensor not to reset.

After replacing the filters, you will need to reset the filter life. Here is how:

1. Long press the "Reset" button for 3 seconds. The buzzer will beep, and you can start to select the filter you want to change.
2. Press the "Reset" button to change between the filters, and the selected filter's lifetime indicator will flash.
3. After selecting the filter, long press the "Reset" button for 3 seconds. You will hear a beep. The selected filter's indicator will return to blue light, which means the filter is successfully reset. If you do not operate within 10 seconds, it will automatically exit this mode and resume the normal display.

Please check the following:

1. Make sure all tubes are fully pushed into the fittings until they click into place.
2. Check if the filter housings are tightened properly.
3. Identify the exact leak location — fitting, filter housing, or tube itself.

If possible, take a short video and contact us. We will help you resolve the issue.

This is normal and the water is safe to drink.

The pump pressurizes both water and air, shrinking air molecules and increasing their solubility. The air stays dissolved under pressure inside the RO system. When you open the tap, the pressure is released and bubbles appear. The water may look cloudy or white, but those are just air bubbles. Let it sit for a moment — all bubbles will disappear, and the water is perfectly safe to drink.

A slightly higher TDS reading at startup is normal and will return to normal range after about 1 minute.

This is due to permeation — a natural phenomenon in all RO systems (both tanked and tankless). When the system runs, pressure pushes water through the RO membrane, removing impurities. When it stops, pressure drops, and a small amount of ions may enter the pure water due to concentration differences, causing a slight TDS rise.

Even with this initial rise, the water quality is still far better than any other filtration method (carbon, KDF, ceramic, UF, UV, etc.). The water is safe to drink immediately — you don't need to wait. No harmful substances are released.

This is a reminder for prolonged operation. When the system produces water continuously for 30 minutes, it enters protection mode — all components stop working and the lights flash red.

If this happens, simply unplug the power cord for 10 seconds, then plug it back in.

Please follow these guidelines:

1. If the system is unused for more than 2 days, run the filtered water for at least 5 minutes before use.
2. If unused for more than 1 week, seal the filter cartridge and store it in the refrigerator (do not freeze). Before next use, run the filtered water for at least 10 minutes.
3. For long-term storage, turn off the water supply, unplug the power, and open the faucet handle to release internal pressure — this prevents damage to the system.

Please check if there is any leak in the system. If no leak is found, the high-pressure switch may be faulty and needs to be replaced.

Our tankless RO system also has an automatic flush function, here is when:

1. Flushing when powered on: When powered on, the system will be automatically flushed for 30 seconds.
2. Flushing when cumulative water production reaches 10 minutes: If the cumulative water production reaches 10 minutes, after returning to standby status, it will be automatically flushed for 10 seconds.
3. Flushing when constant water production: If the system constantly keeps producing water for 10 minutes, it will be automatically flushed for 15 seconds.
4. Flushing when in standby status: When the system is in standby status, it will automatically flush for 18 seconds every 6 hours.

The system has a filter life indicator (for the first and second stages only). Different colors suggest different remaining lifespan:

1. Indicator constant lit in blue: the filter is normally working.
2. Indicator flashing in red: the filter lifetime is about to expire (remaining lifespan < 5%).
3. Indicator constant lit in red: the filter is expired.

The recommended replacement period for ASR211 is one year or cumulative water production for 60 hours (around 900-1000 gallons). ASR212-600G is two years or cumulative water production for 120 hours (around 1800-2000 gallons). TAM3 is around 900-1000 gallons.

Please note that all the service life of the filter cartridge listed are based on actual laboratory tests and the provided water. The actual service life of filter cartridges depends on source water quality and daily water usage.

It is because the TAM filter, the post filter, adds the minerals to the water. Normally the TAM will increase the TDS by 10-70 ppm. If the system hasn’t been used for a while, the TAM will restore more minerals to the water, and at that time the water is very good, the PH level will be more than 9.

For first-time usage, the TDS result will not show up until the system has been producing water for 1 minute. When the system is running, the TDS sensor in the PD will test the water quality every minute. Therefore, if you just restart the system, you will need to wait for 1 minute for the TDS to show up.

If you restart the system or encounter a power outage recently, please check if the TDS reading will show up after continuously running the water for more than 1 minute.

To avoid resonance of noise and to reach best filtration performance, we would suggest you to set the system vertically. However, since the water cycle board is integrally designed with the system, you could try to lie it down if you have limited space. As long as there is no leakage and terrible noise, it would be fine to use.

Please kindly note that the filter life indicator was calculated by pump working time, so if you didn't use the system much, the indicator will not change colors. We would suggest you to change the filter according to the suggested time.

Please check if any threaded connections are not fully tightened. We recommend hiring a local professional plumber for installation. Self-installation may overlook details and lead to leaks. If needed, please contact us.

No, the valve will not close due to a network interruption. The device will automatically try to reconnect. Even during a power outage or network loss, the device can still work for about 3 months thanks to its built‑in lithium battery.

Please contact our customer support for further assistance.

Yes, that's normal. The device needs power to maintain Wi-Fi. During an outage, the app cannot connect to it — the device runs on its built‑in battery (lasts 3‑4 months) and continues to detect leaks. The valve stays as you last set it. If a leak occurs, the valve closes automatically, but you won't receive an alert. Data logs are stored locally even without network.

Please go through the Wi-Fi setup process again and monitor your network status. Frequent disconnections usually indicate a weak signal. We recommend moving the router as close to the device as possible.

Please check:

1. Does the device show any water flow when no water appliance is in use?
2. Did you perform a leak test on the device? Normally, it does not trigger false alarms.

How to run a leak test: Open the main water supply valve, close all water-using devices, then run a leak test. If a weak flow is detected, there may be a small leak in your home's plumbing system.

Feel free to contact us for further assistance.

1. Check the flow rate during the alarm. If the flow exceeds 7.04 GPM, the device will detect a pipe burst and automatically close the valve.
2. Suggestion: For long-term use of high-flow appliances, use the "Protection Timer" feature. This allows LP365 to ignore large water consumption. You can set it to turn off and on at fixed intervals — for example, turn off at 6:00 AM and restart at 7:00 AM. During this period, the device will not monitor water usage.

Due to the flow meter's diameter requirements, the device has a reduced inner diameter design, which may lower water pressure to some extent. If this pressure change significantly affects your daily water usage, please stop using the device and contact our customer support team.

Yes. For first-time use, a higher initial TDS reading is normal because the filter cartridges need to go through a soaking process.

First-time use procedure (repeat 3-5 times):

• Step 1: Install the FCR RO and SC filter cartridges. Place the pitcher back. Fill the water tank with tap water and place it back. Install the drip tray.
• Step 2: Plug in the power. The system starts filtering (filtering indicator on).
• Step 3: When the filtering light turns off, the pitcher is full. Discard the filtered water.
• Step 4: Place the pitcher back. The system will automatically start producing water again.
• Step 5: Repeat steps 2-4 until the "Water Change" indicator flashes. Drain any remaining wastewater from the tank, then refill with tap water.

Important: Always drain wastewater from the tank before refilling. Skipping this step will shorten the filter's lifespan.

The actual service life of filter cartridges varies depending on your local water quality.

Tips to extend filter life:

1. Discard any remaining wastewater from the tank each time you refill it.
2. Rinse the tank regularly.

These steps help reduce impurities in the source water and prolong the life of your filter cartridges.

This error is triggered by prolonged water production, possibly due to a clog or extended operation.

Troubleshooting steps:

1. Unplug the device for 5-10 minutes, then plug it back in.
2. If the issue persists:
• Check if the filter cartridges are properly installed — especially the SC filter. Press it in firmly.
• Press down on the springs under both water tanks with your finger to see if any are stuck.
• Clean the gasket in the rear water tank.

Please try the following:

1. Empty the tank completely, then refill it with fresh tap water.
2. As a best practice, always discard any remaining wastewater from the tank each time you refill. Otherwise, impurities in the wastewater will build up and contaminate the fresh water.

If the problem persists, please contact us for further assistance.

Regarding TDS, it is not a professional way to test water quality. TDS means Total Dissolved Solids. For example, if you add a very small amount of salt (NaCl) to the water and test the TDS, the result will be dramatically high. Similarly, if your water is full of minerals, the TDS will be very high too.

The under-sink water filter doesn’t remove minerals from the water. It only removes heavy metals such as lead, mercury, cadmium, and over 70-80 VOCs, and it significantly reduces chlorine. This is why the TDS value you get is not as low as you may expect.

The TDS meter testing method is widely used in reverse osmosis systems. If an RO membrane doesn’t perform well, the TDS will be relatively higher. A significant increase in TDS indicates that it’s time to change the RO membrane. Therefore, please do not use TDS to test any water except for Reverse Osmosis systems, as the result is meaningless.

About the service life of the filter cartridge for the S-system, we recommend changing the 1st stage every 3-6 months, the 2nd stage every 8-12 months, and the 3rd stage every 12-18 months. Please note that the service life depends on your water quality and daily usage. All specification data of the flow capacity listed on the sticker is based on actual laboratory tests and provided water.

Here are some tips for the change:

• Taste: If you feel a significant difference in the taste of the water, it’s time to change the filter.
• Water flow: The carbon filter has the highest precision of 0.5 microns, 10 times higher than most other brands with similar products. If the water flow decreases significantly, it means the carbon filter is clogged due to small particles and VOCs in your water.

If you have any further questions, please feel free to contact us.

Congratulations on the cloudy water! It is completely normal for the water to appear this way, as the bubbles are formed during the filtering process. The filter cartridge has a precision of 0.5 microns or less, and as water passes through the tiny holes, it forms micron-clustered water. This is the best quality H2O, especially at the beginning of the process. This typically happens with Reverse Osmosis (RO) water systems, and it's great that it occurred with your system after a proper rinse. If you let the water sit for a while, all the bubbles will disappear, and the water will turn crystal clear.

After a few days of use, this phenomenon will disappear because the carbon cores will settle into their normal state. We always aim for the water to be like it was at the beginning, as that's when it's at its best.

We are afraid that you can't run hot water through the filter system, and almost every water filter for drinking can't be used with hot water. The high temperature of water coming through will damage the mechanical part of the system. The working temperature for all those systems is limited to 39℉ ~ 100℉.

The smallest hole size is 0.47 inch and the largest size is 1.5 inch. The recommended hole size is 0.5 inch.

The main difference of the SP99 and SK99 is as follows: SK99 doesn't come with a faucet. it will need to connect to your original faucet. SP99 come with an additional water faucet. The filter cartridges used for SP99 and SK99 are the same.

Please help us with the following troubleshooting steps to check if the filter is clogged. Remove the three filters one at a time, and observe whether there is any change in water pressure after each removal.

For example, if you remove Filter A and the water pressure returns to normal, this indicates that Filter A is clogged.

Yes, this is normal. The filter is designed to withstand over 40 bars of pressure to prevent the housing from cracking and leaking.

Alternatively, you can purchase the MK-HF/MP-HF filter cartridge, which allows you to replace the inner filter without needing to unscrew the filter housing.

If you need further assistance, please feel free to contact us.

Please contact us directly and provide photos or a video if possible. This will help us analyze the issue and find the right solution for you.

As for the service life of the filter cartridge, there is no exact time to tell customers when to change the filter, all the specification data of the flow capacity that is listed on the sticker is based on actual test from laboratory and it’s provided water. The feed water quality is very much different for different users, some use with municipal tap water and some with well water. The replacement frequency listed on each product description is for references use, which will be influenced by your water quality and the volume of water you use every day.

Here are some suggestions to judge if it’s time to change the filter:

1. The taste:if you feel the taste of the water have a big difference, then it’s time to change.
2. Water flow:the carbon has the highest precision of 0.5 micron, 10 times higher than most of the other brands with similar product, if your water is getting too bad, it means the carbon is blocked because your water has many small particles and VOCs.

You will need to know that the performance of a water filter is decreasing by daily usage and will finally get exhausted, so Frizzlife will suggest every user to change filter more often to get the best water.

We are honest water solution provider and will never advertise 3-5 years service life. Also, users shall never believe if other vendor claim such a long service life, it’s only possible if you really don’t use water that often.

TDS is not a professional way to test the water quality, TDS means total dissolved solids. For example if you put a very little salt(NaCl) into the water and test the TDS, you will find the result is dramatically high. Same thing, if your water is full of minerals, the TDS is very high too.

The MP99, MK99, SP99 or SK99 doesn’t remove any of the minerals from water, it only stops heavy metals such as Lead, Mercury, Cadmium, and it removes the chlorine from water to a great extent, and the carbon is bacteria static.

TDS meter testing method is widely used in reverse osmosis system, since RO filter system also removes minerals from water. If a RO membrane doesn’t have a good performance, the TDS will be relatively high. And if TDS is getting much higher, means it’s time to change the RO membrane.

So please do not use TDS to test any water except Reverse Osmosis System, because the result is meaningless.

This filter should be used in conjunction with municipally treated drinking water or water that has been properly disinfected prior use.

The water filter cartridge is manufactured with 0.5micron carbon(top rate ) that will get easily clogged up by any type of dirt or settlement from a well.

Of course you can.If you would like your refrigerator or ice maker to have clean and safe water from Frizzlife filter system, we also have icemaker kit avilable on our online store.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We offer international shipping to most countries including the United States, Canada, Australia, Germany and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

All Frizzlife orders have a handling time before the order can ship from our warehouse. For most items, we will make shipment in 24 hours. Unless the weekend or holiday, we will make the delivery on the first available business day. Any special handling times will be noted in the item description.

If several orders are placed on same day and same address, these orders will be held to ship together. If you have any demand, (i.e., changing address /items, or canceling order) please email us in handling time.

For UK, there is no shipping charges for order over £25. For order below £25, the shipping charge is $5 for each order. 

For bulk order over £1000, the shipping charge depends on some factors (i.e., countries, products weight), Please email us for details.

Yes, You can return the product. Our return policy lasts for 30 days.

If it's over 30 days, unfortunately we can’t offer you a refund or exchange. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@frizzlife.com. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@frizzlife.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.